Travelocity Customer Follow-up

Back in mid May, I happened upon a post by Rick Segal and read about a mishap he had with Travelocity. Follow-up took a bit longer than expected but Travelocity did contact him.

Based on Rick’s feedback, Travelocity is now examining implementing a program in the spirit of Customer Champions that will take the guess work out of following up and will also provide feedback to the customer on their issue, problem, or suggestion.

That’s a good thing.