Blogging at Travelocity

I seem to have created something of a stir at Travelocity. I’ve recently sent along links to posts from disgruntled Travelocity customers and Travelocity marketing has taken notice. They have noticed that blogs are a great communication tool. They have also noticed that blogs facilitate things getting done. Most of all they have noticed that blogs have influence. And, in each case, Travelocity has reached out to each customer. There is nothing like personal customer service.

So, where is this taking us? Well, I had a great conversation with Patty Hagar (Travelocity Marketing) about blogs, RSS, the influence of linking, getting things done, and customer service. Many thanks for the encouragement from Tim Bray and Robert Scoble and for their help in getting Sabre involved in corporate blogging.

I think, within the next week or so, I’ll be talking about blogs that feature the goings on at Travelocity.

Sweet!