Delta Airlines announced yesterday that they are shutting down one of its three call centers in India. What they wouldn’t do was discuss whether this move was tied to a recent survey that asked frequent fliers if they would be willing to pay a fee to speak with an U.S. agent rather than one in India.
One frequent flier said “Why would I pay to get service that helps me fly your airline?”
Another said “That’s just one step above charging to use the lavatories on airplanes.”
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